By using the services of Diversity
Design Studio, LLC., hosting you agree to the billing policy below.
This billing policy may be changed at anytime without notice and
it is the responsibility of the customer to view this policy periodically.
All charges are shown in US Dollars. Payments are to be made in US dollars.
Diversity Design Studio, LLC. accepts the following types of payment:
Credit card (VISA or American Express)
All payments are due on the Account Statement Date. The Account
Statement Date is the monthly
anniversary of the date the
account was activated. If you provide Diversity Design Studio,
LLC., your credit card information, you authorize Diversity Design
Studio, LLC., to automatically charge your credit card for charges
that apply to your account. You are responsible for keeping your
credit card information with Diversity Design Studio, LLC., up-to-date
in regards to billing address changes or credit card number change
or credit card expiration date changes.
Accounts that are thirty (30) days past due may be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection.
Billing Terms Offered
Diversity Design Studio, LLC., offers one Billing Term for hosting:
*credit card billed monthly
Longer billing terms have discounted rates as shown on our host chart at click here. The Billing Cycle begins on the Plan Activation Date. You can change your billing term at anytime but the new billing term will only begin at your next renewal date.
All additional features added to an account are charged upon activation on a per Invoice basis. Additional items are non-refundable and include such services as merchant account License Fees, merchant account Monthly Fees, and MS SQL database hosting services to name just a few.
In order to insure uninterrupted service to your website, all plans will be automatically renewed ON or AFTER the renewal date using the credit card you used upon ordering. The rate charged will be the current rate on the date of renewal. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Diversity Design Studio, LLC., does not mail paper invoices or
statements unless requested.
Invoices will be emailed to the email address used upon account
signup unless otherwise notified. Diversity Design Studio, LLC.,
can email, or mail your Invoices at anytime by calling our sales
desk and requesting this.
Returned (NSF) Checks Diversity Design Studio, LLC., charges a
$35.00 fee for returned (NSF) checks. Customers that issue an NSF
check will be required to submit future payments with a certified
check or money order.
If a host account is overdue Diversity Design Studio, LLC., reserves
the right to suspend or cancel
the account at anytime past 30 days overdue. Diversity Design Studio,
LLC., will attempt to contact the account holder before taking
such action via email and phone. Accounts overdue past 30 days
may be suspended without further notice.
Reactivation Of Suspended Accounts
An overdue charge may apply to reactivate an account. This is
at the full discretion and decision of Diversity Design Studio,
Host plans will automatically renew until a plan is cancelled.
In order to cancel service,
you must contact Diversity
Design Studio, LLC., Sales
Desk at (503) 622-4105. Diversity
Design Studio, LLC., will assist
you with the cancellation process.
THERE ARE NO REFUNDS PAST THIRTY DAYS
Please be aware that there are no refunds past 30 days on any
Diversity Design Studio, LLC. service as agreed and stated on the
order form you used when signing up with Diversity Design Studio,
Cancellation requests must be received by Diversity Design Studio,
LLC., a minimum of ten (10)
days prior to the end of your
Billing Term. Cancellations submitted later than this time may
result in automatic renewal of your hosting plan. Once renewed
there are NO REFUNDS. Cancellations are effective on the day we
are informed to cancel an account by the customer and Diversity
Design Studio, LLC. is unable to cancel your account on a future
date. When an account is cancelled all emails, website files on
the server and all other Diversity Design Studio, LLC., host settings
will be deleted and NO BACKUPS MADE for later retrieval. Diversity
Design Studio, LLC., will confirm the cancellation request once
it is processed. Upon
cancellation unused days will
be prorated and refunded for
all hosting services payed by credit card. Services payed for by
check will not be prorated.
Cancellation of services does not relieve the customer from paying
any outstanding balance owed
on the account. Diversity Design Studio, LLC., reserves the right
to cancel any account, at any time, without notice, for any reason
considered appropriate by Diversity Design Studio, LLC.
30 Day Money Back Guarantee
Each of Diversity Design Studio, LLC., web hosting plans carries
a 30-day money back guarantee.
If you are not completely satisfied
with our hosting services within
the first 30 days of your contract,
you will be given a full refund of the monthly service fee's
paid excluding any setup fees,
domain registration or transfer fees, charges for excess bandwidth
or other charges related to setup or utilization of the service.
There are no refunds on MS SQL monthly fees, dedicated real audio
streams, Miva setup and Miva monthly fees and ecBuilder setup fees
and monthly fees. There are no refunds available for EC Builder
Software License Fees or Miva Merchant Fees paid. Read more here.
Refunds are only available within 30 Days of account start up. There are no refunds offered or promised after 30 days.
Customer agrees the following regarding nameservers. Diversity
Design Studio, LLC., periodically
does domain audits for those
domains hosted on our servers. If a domain hosted on our servers
has nameservers different then Diversity Design Studio, LLC., nameservers,
and is pointed to another web host company's server(s), where the
customer has not notified Diversity Design Studio, LLC., that they
have moved their website to another hosting service then this policy
1. Diversity Design Studio, LLC., has the right to delete the
host account from our servers including all email accounts and
website data without further notice.
This policy is to protect both the customer and Diversity Design
Studio, LLC., from any individual
that could possibly use the
host account to send spam or
other malicious code to others From your account with us.
Price Changes / Policy Changes
Diversity Design Studio, LLC., prices and policies are subject
to change without notice. Any
price changes become effective
on the renewal date.